Arkasa Server - Terms of Sale

Effective Date: January 13, 2026 Version: 1.0

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Important Legal Notice

These Terms of Sale are SEPARATE from and IN ADDITION TO our Terms of Service. These Terms of Sale specifically govern purchases of paid services, premium features, VIP access, subscriptions, and in-game items.

By completing a purchase, you enter into a legally binding sales contract with Didier De Ridder governed by Belgian law and EU consumer protection regulations.

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Value Added Tax (BTW/VAT) Compliance

VAT Registration: Didier De Ridder is registered for Belgian Value Added Tax.

VAT Rate: All digital services sold to customers in Belgium are subject to 21% VAT.

EU Cross-Border Sales: For customers in other EU member states, VAT is charged at the rate applicable to your location using the EU One Stop Shop (OSS) mechanism.

Price Transparency: All displayed prices include applicable VAT. The checkout page separately itemizes:

• Base price (excluding VAT)
• VAT amount
• Total price (including VAT)

Invoicing: Electronic invoices meeting European Standard EN 16931 are issued within 48 hours of purchase and sent to your registered email. Invoices are retained for 10 years as required by Belgian law.

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Article 1: Pre-Contractual Information

Seller Identity

Services Offered

We offer paid digital services for Arkasa Server including:

• Monthly subscription packs (Starter, Supporter, Champion, Elite, Legend)
• One-time purchase packs and starter kits
• In-game items, dinosaurs, and resources
• Temporary boosts (XP, harvesting, taming, weight)
• Boss kits and special items

Current products, descriptions, and prices: https://shop.arkasa.gg/

Most items are GUARANTEED - you receive exactly what is described. Some randomized content (loot boxes) may be available in regions where permitted. See Article 5 for details on our randomized content policy.

Payment Methods

All payments processed securely via Stripe/PayPal, fully compliant with EU Payment Services Directive 2 (PSD2) with Strong Customer Authentication (SCA).

Delivery

Digital delivery via immediate account activation upon payment confirmation:

1. Payment confirmation email within 5 minutes
2. In-game delivery/activation (instant)
3. VAT invoice within 48 hours

Total Cost: The price shown at checkout includes all taxes. No hidden fees.

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Article 2: Right of Withdrawal (14-Day Cooling-Off Period)

Your Legal Right

Under EU Consumer Rights Directive 2011/83/EU Article 16(m) and Belgian consumer protection law, you have the right to withdraw from this purchase within 14 calendar days without giving any reason.

Withdrawal Period: Begins on the date your purchase is completed.

Loss of Withdrawal Right for Immediate Digital Delivery

EU law requires DUAL CONSENT for withdrawal right waiver (Article 16(m)).

Before completing your purchase, you must actively confirm BOTH of the following:

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CONSENT 1 - Request for Immediate Performance

[ ] I expressly request that Arkasa begins performance of the digital service contract (activates my VIP access / delivers my in-game items / starts my subscription) IMMEDIATELY after payment, before the 14-day withdrawal period expires.

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CONSENT 2 - Acknowledgment of Withdrawal Right Loss

[ ] I acknowledge and accept that by requesting immediate performance, I LOSE my legal right to withdraw from this purchase once performance has begun (i.e., once my VIP access is activated / items are delivered / subscription starts).

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Both checkboxes are required before the purchase can be completed. This is a legal requirement.

Age Verification at Checkout

Additionally, before purchase completion you must confirm:

[ ] I am at least 13 years old

[ ] If under 18, I have parental/guardian consent for this purchase

These age verification checkboxes are required for all purchases.

Technical Implementation: All checkout checkboxes (withdrawal consent, age verification) are implemented and enforced by our payment platform Tip4Serv. Purchase cannot be completed without active confirmation of all required checkboxes.

How to Exercise Withdrawal (If Applicable)

If you are entitled to withdraw, send email to:

Email: arkasaserver@gmail.com Subject: Withdrawal from Purchase

Include:

• Your full name
• Account username/email
• Purchase date
• Transaction ID
• Statement: "I hereby withdraw from the purchase contract for [item] made on [date]"

Processing:

• Confirmation within 48 hours
• Full refund within 14 calendar days
• Same payment method as original purchase
• No fees or deductions

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Article 3: Consumer Rights for Digital Content

Conformity Guarantee

The digital services must conform to this contract:

Subjective Conformity:

• Services match descriptions in product pages
• Services possess advertised functionality and performance
• All promised features and benefits are provided

Objective Conformity:

• Services possess quality normal for digital services of this type
• Services are fit for purposes such services are normally used
• Services include necessary updates and bug fixes

If Service is Non-Conforming

Step 1 - We Fix It: If VIP access doesn't work, items don't deliver, or features malfunction, we must bring the service into conformity free of charge within a reasonable timeframe (typically 7-14 days).

Step 2 - If Fix Fails: If we cannot fix the problem, you have two remedies:

• Option A: Proportionate price reduction
• Option B: Contract termination with full refund (unless defect is minor)

Burden of Proof:

• Within 1 year: Defect is PRESUMED to have existed at purchase. We must prove otherwise.
• Subscriptions: We are responsible for ANY defect during the ENTIRE subscription period.

Your rights cannot be waived. Any term attempting to exclude these rights is VOID.

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Article 4: Subscription Auto-Renewal and Cancellation

Subscription Terms

We offer monthly subscription packs with recurring billing:

• Starter Pack, Supporter Pack, Champion Pack, Elite Pack, Legend Pack

Current subscription prices and benefits: https://shop.arkasa.gg/

One-time (non-recurring) versions of these packs are also available.

Auto-Renewal Notice

All recurring subscriptions automatically renew unless cancelled. We send email notification at least 15 days before each renewal, including:

• Upcoming renewal date
• Subscription tier and price
• Clear cancellation instructions
• Direct link to cancellation page

How to Cancel

Method 1 - Self-Service (Recommended):

1. Log into your account at www.arkasa.gg
2. Navigate to Account Settings > Subscription
3. Click "Cancel Subscription"
4. Receive immediate confirmation

Method 2 - Email:

• Send to: arkasaserver@gmail.com
• Subject: "Cancel Subscription"
• Include: Username, email, subscription tier
• Response within 48 hours

Method 3 - Discord:

• Open ticket at https://discord.gg/arkasa
• Request subscription cancellation

Cancellation Rights

• Cancel anytime with immediate effect
• No penalty or fee
• Access continues until end of current paid period
• No refund for current billing period already paid

Cancellation is as easy as subscribing. This is required by Belgian law.

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Article 5: Guaranteed Items and Randomized Content Policy

Belgian Gaming Commission Compliance

Paid loot boxes with randomized outcomes constitute gambling under Belgian law and require a Gaming Commission license.

Our Policy

For Belgian customers: Products containing randomized content (such as loot boxes or mystery boxes) are NOT available for purchase. Belgian customers are geo-blocked from purchasing these items in compliance with Belgian gambling legislation.

For non-Belgian customers: Certain products with randomized content may be available. These are clearly marked in the shop and sold only to customers in jurisdictions where such sales are permitted.

Guaranteed Items

The majority of our products are GUARANTEED and NON-RANDOM:

• Subscription packs with clearly defined benefits
• Starter kits with specified contents
• Named dinosaurs and items
• Temporary boosts with exact effects

You receive exactly what is described on the product page.

Virtual Currency Transparency

If we offer in-game virtual currency:

• Real-world EUR price displayed prominently
• No confusing conversion rates
• Exact amount purchasing (no forced overpurchasing)
• Same consumer protections as EUR purchases

Full product listing: https://shop.arkasa.gg/

Geoblock Technical Implementation

Belgian customers are blocked from purchasing randomized content items through:

• IP-based verification: Geographic location determined by IP address
• Payment method validation: Country associated with payment method checked
• Account registration: Country declared at account registration verified

Technical Provider: Geoblock verification is implemented and enforced by our payment platform Tip4Serv. Tip4Serv maintains audit logs of geoblock enforcement including:

• Blocked purchase attempts by Belgian users
• Verification methods used
• Timestamp and transaction details

Gaming Commission Audit: Documentation available upon lawful request from Belgian Gaming Commission via Tip4Serv compliance records.

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Article 6: Payment Processing Security

Payment Processors

Payments are securely processed through:

• Tip4Serv - Payment platform (tip4serv.com)
• Stripe - Card payments
• PayPal - Alternative payment method

All processors comply with applicable EU payment regulations. By making a purchase, you also agree to Tip4Serv's Terms of Service.

Security

• All payment data is encrypted
• We do not store your credit card details
• 3D Secure verification for card payments

Transaction Records

Every payment is documented with:

• Unique transaction ID
• Date and timestamp
• Amount (EUR)
• Service/item purchased
• Payment method
• VAT invoice reference

Records retained 10 years for tax compliance.

Payment Disputes

Step 1 - Contact Us First (Required): Email arkasaserver@gmail.com with transaction ID and issue description. Response within 72 hours.

Step 2 - ADR Mediation: If unresolved after 7 business days:

• European Consumer Centre: www.eccbelgium.be
• European ODR Platform: https://ec.europa.eu/consumers/odr

Chargebacks

Legitimate chargebacks (unauthorized transactions, non-delivery, or defective services) are your consumer right and will be handled in accordance with applicable law.

Fraudulent or abusive chargebacks (where goods were delivered as described and used) may result in:

• Suspension or termination of your account
• Revocation of access to virtual goods
• Us disputing the chargeback with evidence of delivery and usage
• Recovery of administrative costs and fees where permitted by law

We encourage you to contact us at arkasaserver@gmail.com before initiating a chargeback, so we can resolve any issues directly.

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Article 7: Personalized Pricing Disclosure

Belgian Law Requirement (2022 Amendment to Code of Economic Law)

Our Position: We do NOT use personalized pricing, dynamic pricing, or algorithmic price adjustments.

All customers see the same prices for the same products regardless of:

• Browsing history
• Purchase patterns
• Device type
• Time of day
• Geographic location (except for VAT rate differences)
• Demographic characteristics

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Article 8: Consumer Complaints and Dispute Resolution

Internal Complaint Handling

Consumers may submit complaints by email to arkasaserver@gmail.com

• Subject: "Formal Complaint"
• Please include relevant account details, purchase information, and a clear description of the issue.

We aim to:

• Acknowledge receipt within a reasonable timeframe
• Provide a substantive response within a reasonable period
• Seek a good-faith resolution where reasonably possible

Alternative Dispute Resolution (ADR)

Where required by applicable consumer protection laws, consumers may be entitled to use alternative dispute resolution mechanisms.

Participation in ADR is voluntary unless mandatory under applicable law. For non-EU consumers, ADR is not mandatory.

EU consumers may obtain information and assistance regarding their cross-border consumer rights from the network of European Consumer Centres (for example from the European Consumer Centre Belgium via www.eccbelgium.be).

Court Proceedings

Nothing in this article limits a consumer's right to bring proceedings before a competent court in accordance with applicable law.

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Article 9: Limitation of Liability

Legal Framework: Belgian Civil Code (Burgerlijk Wetboek), Book 6

Disclaimer

THE DIGITAL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

To the fullest extent permitted by Belgian law, we disclaim:

• Warranties of merchantability, fitness for purpose
• Warranties regarding availability, uptime, data integrity
• Warranties regarding compatibility

This does not affect mandatory consumer guarantees under EU law.

Not Liable For

• Player-generated content or other players' conduct
• Loss of game progress, items, or virtual property due to server issues
• Indirect, consequential, or punitive damages
• Lost profits, revenue, or data

Liability Cap

Our total aggregate liability shall not exceed the amount you paid us in the 12 months preceding the claim, maximum EUR 500 per customer.

Exceptions - We ARE Liable For

Belgian law does NOT permit exclusion of liability for:

• Fraud or intentional misconduct
• Gross negligence
• Personal injury or death caused by negligence
• Violations of mandatory consumer protection rights

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Article 10: Governing Law and Jurisdiction

Applicable Law: Belgian law, specifically:

• Belgian Civil Code
• Belgian Code of Economic Law Book VI
• EU Consumer Rights Directive 2011/83/EU
• EU Digital Content Directive 2019/770
• EU Payment Services Directive 2 (PSD2)

Jurisdiction: Disputes shall be submitted to the courts of Brussels, Belgium.

EU Consumer Protection: If you are a consumer in another EU member state:

• You retain the right to bring claims in your home country's courts
• Mandatory consumer protections of your jurisdiction may apply

No Waiver: Nothing in these Terms limits or waives mandatory consumer rights.

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Article 11: Entire Agreement and Amendments

These Terms of Sale, together with our Terms of Service, Privacy Policy, and Community Guidelines, constitute the entire agreement regarding purchases.

No Verbal Modifications: No verbal statements by staff override these written Terms.

Amendment Procedure

1. Updated version published on www.arkasa.gg
2. Email notification to active customers at least 14 days in advance
3. Acceptance required for future purchases

Continued use after amendment constitutes acceptance.

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Contact Information

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Last updated: January 13, 2026 Version: 1.0